Returns

Standard Return Policy 
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (subject to terms and conditions below).

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging.

To start a return, you can contact us at info@heartandsouljewellery.co.uk  If your return is accepted, we’ll send you instructions on how and where to send your package.

All items returned are at the customer's expense and risk.  We strongly advise using a tracked service and obtain proof of postage.  Please note, only parcels sent via Royal Mail are accepted (no couriers).

You can always contact us for any return question at info@heartandsouljewellery.co.uk

Damages and Issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve as quickly as possible.

Exceptions /Non-returnable Items 
Certain items cannot be returned:

• Due to hygiene reasons, we are unable to accept the return of earrings;
• We do not accept the return of custom-made items eg personalised bracelets or necklaces;
• We cannot accept the return of sale items or gift cards.

Please get in touch at info@heartandsouljewellery.co.uk if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return.  If approved, you’ll be automatically refunded on your original payment method.  Please note that any refund will be less the original postage cost.  Please remember it can take some time for your bank or credit card company to process the refund.